zo365 Terms and Conditions
Please read these terms and conditions carefully before using our platform. This is a legal agreement between you and zo365.
These terms and conditions ("Terms") govern the use of the zo365 platform ("Platform"). By registering on zo365 or using the Platform, you ("User" or "Player") are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please do not use our services.
Important: This platform is for users aged 21 and above only. Use of this platform by minors is strictly prohibited. Play for entertainment and only bet within your means.
zo365 operates as a safe and reliable online entertainment platform for players in Bangladesh. We give the highest priority to fair play, transparency and player protection. These Terms clarify both your rights and responsibilities as well as the responsibilities and limitations of zo365.
Table of Contents
- 1. Definitions and Interpretation
- 2. Account Registration
- 3. Age Verification
- 4. Deposit and Withdrawal Policy
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Account Suspension and Closure
- 9. Privacy and Data Protection
- 10. Responsible Gaming
- 11. Limitation of Liability
- 12. Changes to Terms
- 13. Complaints and Dispute Resolution
- 14. Contact
Definitions and Interpretation
The following terms used in these Terms carry the meanings set out below:
- "Platform" means the zo365 website, mobile version and all associated services.
- "Player" or "User" means any adult registered on the Platform.
- "Account" means each player's personal gaming account.
- "Bonus" means any special benefit, free credit or reward granted by zo365.
- "Wagering Requirement" means the condition requiring a specified number of bets to be placed before bonus funds can be withdrawn.
- "Transaction" means all financial activities on the Platform including deposits, withdrawals and bets.
- "Restricted Territory" means any country or region from which accessing the Platform is prohibited under applicable law.
- "SSL Encryption" means the secure connection technology used to protect your information.
Any term used in the singular in these Terms also applies in the plural and vice versa. Any pronoun used in the masculine also applies in the feminine.
Account Registration
2.1 Registration Requirements
To open an account on zo365, you must meet the following conditions:
- You must be at least 21 years of age.
- You must provide accurate and complete personal information.
- Only one account may be opened per person.
- A valid mobile number and email address must be provided.
- You must register having read and accepted these Terms.
2.2 Account Security
You are solely responsible for the security of your account. Do not share your password or login details with any third party. If you suspect unauthorised access to your account, notify our support team immediately.
2.3 Accuracy of Information
All information provided at the time of registration must be accurate, complete and up to date. In the event of false or incomplete information, zo365 reserves the right to close the account and cancel any pending winnings.
Age Verification
zo365 is strictly an entertainment platform for adults. This platform is for users aged 21 and above only.
Participation in gambling or betting by minors is prohibited by law and harmful to society. zo365 is committed to protecting minors.
For age verification, zo365 may at any time request a copy of a National Identity Card (NID), passport or other government-issued identification. Withdrawals may be held pending until verification is complete. If a person aged 18 or under opens an account, that account will be cancelled and all deposited funds will be returned.
Deposit and Withdrawal Policy
4.1 Deposit Rules
The following rules apply to depositing funds on zo365:
- Minimum deposit amount: ৳100 (per method).
- Accepted payment methods: bKash, Nagad, Rocket, Upay.
- Deposits must be made only through a payment method registered in your own name.
- Deposits through third parties are prohibited.
- Deposited funds are generally credited to the account instantly.
4.2 Withdrawal Rules
The following conditions must be followed when withdrawing funds:
- Minimum withdrawal amount: ৳1,000.
- Withdrawals generally take between 5 and 30 minutes to complete.
- Withdrawals can only be made to a verified payment method.
- Wagering requirements must be met before bonus funds can be withdrawn.
- Withdrawals may be held pending until account verification is complete.
- Unusual or suspicious transactions may be subject to extended verification.
Note: All transactions are secured by SSL encryption. zo365 does not charge any transaction fees, however your payment provider may charge separate fees.
4.3 Anti-Money Laundering
zo365 is vigilant in preventing potential money laundering activities. We monitor unusual transaction patterns and reserve the right to verify accounts when necessary. Accounts may be temporarily suspended upon initial observation of suspicious financial activity.
Bonuses and Promotions
5.1 Welcome Bonus
zo365 offers new players a 100% first-deposit bonus of up to ৳5,000. A minimum deposit of ৳100 is required to receive this bonus. A 20x (twenty times) wagering requirement must be met before bonus funds can be withdrawn.
5.2 Bonus Terms
- Each bonus offer may have its own validity period and conditions.
- Bonuses may only be used in your own account and are non-transferable.
- Collecting bonuses using multiple accounts is strictly prohibited.
- zo365 reserves the right to modify or cancel any bonus offer at any time.
- In the event of a breach of bonus terms, the bonus and associated winnings may be cancelled.
- Wagering will count only on specified games while a bonus is active.
5.3 VIP Program
zo365 has three VIP tiers. You can move up to a higher tier through regular play:
- Bronze Tier: Up to 0.5% cashback per week.
- Silver Tier: Up to 1.0% cashback per week plus additional benefits.
- Gold Tier: Up to 1.5% cashback per week plus special premium benefits.
VIP tier details and benefits are subject to change. zo365 reserves the right to change the terms of the VIP program without prior notice.
Gaming Rules
6.1 Fair Play Policy
zo365 ensures fair and transparent outcomes in all games. Our game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft and Ezugi) use software tested by accredited auditors.
6.2 Technical Errors
If a technical error, disconnection or server issue causes the outcome of any game to become uncertain, zo365 reserves the right to make a decision in accordance with established rules. zo365 reserves the right to void any abnormal or excessive winnings resulting from a technical error.
6.3 Betting Limits
Minimum and maximum bet limits are set for each game and may vary by game category. Players may only place bets within the specified limits.
6.4 Game Discontinuation
zo365 reserves the right to temporarily or permanently discontinue any game. In such cases, bets on unfinished games will be refunded.
Prohibited Activities
The following activities are strictly prohibited on the zo365 platform. Violation of these prohibitions may result in account closure and cancellation of winnings:
- Opening or operating multiple accounts.
- Operating an account under the name or identity of a third party.
- Participating in collusion or cheating.
- Playing games using software, bots or automation tools.
- Exploiting platform bugs or vulnerabilities.
- Bonus abuse — collecting bonuses through multiple accounts or methods.
- Money laundering or illegal financial transactions.
- Harassing or threatening other players.
- Any form of fraud or deceptive activity.
- Using a third party's credit card or payment method.
zo365 monitors all suspicious activity. If prohibited activity is detected, an account may be suspended without prior notice.
Account Suspension and Closure
8.1 Suspension by zo365
zo365 may temporarily or permanently close any account in the following circumstances:
- If a breach of these terms and conditions occurs.
- If false information is provided.
- If fraud or suspicious activity is detected.
- If the requested verification information for the account is not provided.
- Due to legal obligations.
8.2 Closure by Player
Any player may request to close their account at any time. The request must be made via 24/7 live chat or by email at [email protected]. All pending bets must be settled before the account is closed, and any available withdrawable balance will be returned.
8.3 Self-Exclusion
As part of responsible gaming, any player may request to exclude themselves from the platform for a specified period. For details on this feature, please visit our Responsible Gaming page.
Privacy & Data Protection
zo365 takes the protection of your personal information very seriously. We use industry-standard SSL encryption and security technology. Details on how your information is collected, used, and protected are described in full in our Privacy Policy.
zo365 will never ask for your password, bank PIN, or full card number. If anyone claims to be from zo365 and asks for such information, it is a fraudulent attempt — notify us immediately.
9.1 Data Sharing
zo365 does not sell or disclose your personal information to third parties except as required by law. Limited information may be shared with service providers necessary for operating the platform.
Responsible Gaming
zo365 believes that gaming is a form of entertainment, not a source of income. We encourage all players to play responsibly.
- Do not bet more than you can afford.
- Do not increase your bets to recover losses.
- Never let gaming affect your daily life, work, or family.
- Do not bet with borrowed money.
- Do not play while under the influence of alcohol or drugs.
If you feel that gaming is having a negative impact on your life, contact our support team immediately or visit our Responsible Gaming page.
For players aged 21 and above only. If you believe someone you know is struggling with problem gambling, contact us — our trained team is always ready to help.
Limitation of Liability
zo365 always strives to provide a reliable and uninterrupted service. However, zo365's liability is limited in the following matters:
- Losses caused by internet disconnection or network failure.
- Losses caused by failure of third-party services (payment gateways, game providers).
- Losses caused by unexpected technical errors or server downtime.
- Losses caused by natural disasters, war, or any other unavoidable circumstances.
- Losses resulting from the user's own negligence or carelessness.
In any matter, zo365's maximum liability will not exceed the total amount deposited in your account.
Changes to Terms
zo365 reserves the right to partially or fully modify these terms and conditions at any time. For significant changes, a notice will be posted on the platform or sent to your registered email.
Continued use of the platform after any changes to the terms will be considered your agreement to the new terms. Please visit this page regularly and stay informed about the latest updates.
The latest version of the terms and conditions will always be available on this page. Take note of the "Last Updated" date.
Complaints & Dispute Resolution
13.1 Filing a Complaint
If you have any complaint or dispute, please first contact us through our 24/7 live chat support. Provide a full description of the issue along with the relevant transaction ID and date.
13.2 Resolution Process
If the issue is not resolved via live chat, send a detailed complaint to [email protected]. The zo365 support team will review the matter and endeavor to provide a resolution promptly.
13.3 Final Decision
zo365 management reserves the right to make the final decision on any dispute. In disputes relating to game outcomes or technical decisions, zo365's decision shall be considered final.
Contact
If you have any questions or need clarification regarding these terms and conditions, please get in touch with us. Our support team is available in Bengali 24 hours a day, 7 days a week.
Live Chat
24/7 Instant Support in Bengali
You can also visit our FAQ page for more information. You will find answers to many common questions in our frequently asked questions section.