zo365 Privacy Policy

1. Introduction

zo365 ("we", "us", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. When you register, log in, or use any service on zo365, you share certain personal information with us. This privacy policy will tell you how we collect that information, why we collect it, how long we retain it, and how we keep it secure.

By using our services, you are considered to have accepted the terms of this privacy policy. If you object to any term in this policy, please refrain from using our services and contact us at [email protected].

2. What Information We Collect

We collect different types of information for different purposes. The categories are described in detail below:

2.1 Registration and Identity Information

When creating an account on zo365, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Mobile number (for verification)
• Email address (for communication)
• Password (stored in encrypted form — never visible in plain text)

2.2 Financial and Payment Information

We collect payment-related information to process deposits and withdrawals. zo365 supports transactions via bKash, Nagad, Rocket, and Upay. We store:

• Mobile banking account number (last four digits masked)
• Transaction amount and date
• Transaction reference ID
• Deposit and withdrawal history

Important: We do not store your full payment PIN, password, or complete account number.

2.3 User Activity Information

To manage your account and improve service quality, we record:

• Login and logout time and date
• Play history (game name, bet amount, result)
• Bonus and promotion usage records
• Live chat and support ticket history

2.4 Technical and Device Information

When you visit our website, certain technical information is collected automatically:

• IP address (for location verification and fraud prevention)
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Cookie and session information
• Referral URL (which site you came from)

3. Purpose of Using Information

zo365 uses collected information only for specific and legitimate purposes. The main reasons for using information are as follows:

3.1 Account Management and Verification

We use identity information to verify your identity, confirm your age (21+), and ensure account security. This also includes preventing the same person from holding multiple accounts.

3.2 Financial Transaction Processing

Financial information is used to successfully process your deposit and withdrawal requests, distribute bonuses and rewards, and keep transaction records accurate.

3.3 Service Quality Improvement

We improve our platform by analyzing user experience. Activity data is analyzed to understand which games are most popular, which payment methods are most used, and where overall service quality can be improved.

3.4 Fraud Prevention and Security

Technical and transaction data is analyzed to detect suspicious activity, prevent unauthorized access, and meet anti-money laundering (AML) requirements.

3.5 Customer Service and Communication

Your contact information is used to communicate with you on support matters, inform you of important policy changes, and send account-related notifications.

4. Cookies and Tracking Technology

The zo365 website uses cookies and similar tracking technologies. Cookies are small data files stored on your browser or device.

4.1 Types of Cookies

• Essential Cookies: Essential for keeping login sessions active and ensuring security. Without these, the platform does not function properly.
• Functional Cookies: Used to remember your preferences (such as language and settings).
• Analytics Cookies: Analyze website usage to help improve service quality.

Cookies can be controlled or disabled from your browser settings. However, disabling certain essential cookies may cause some parts of the service to not work properly.

5. Disclosure of Information and Third Parties

zo365 does not sell your personal information to third parties. However, information may be disclosed in certain specific circumstances:

5.1 Payment Processors

The minimum necessary information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment service providers. This information is used solely for transaction verification.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or legitimate requests from competent authorities. In such cases, we disclose only the information legally required.

5.3 Fraud Prevention

If financial fraud or money laundering is suspected, necessary information may be shared with relevant law enforcement agencies.

6. Data Security Measures

To ensure the security of your information, zo365 has implemented various technical and organizational security measures:

6.1 Encryption

Our platform uses SSL encryption technology. As a result, all data transferred between your browser and our servers remains encrypted. Your password is always stored in encrypted (hashed) form — no staff member can view it.

6.2 Access Controls

Only authorized staff can access your information in a limited capacity, and only for necessary operations. All access is logged and reviewed regularly.

6.3 Security Testing

Our systems undergo regular security testing. When vulnerabilities are identified, corrective action is taken promptly.

6.4 Response to Security Breaches

If a security breach occurs and there is a possibility that your information has been affected, we will notify you as quickly as possible and take the necessary protective measures.

7. Data Retention Period

zo365 retains your information according to the following policy:

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Financial records and identity verification information are retained for at least five years from the date of closure (in accordance with financial regulatory requirements).
• Logs and Technical Data: Generally retained for 90 days to one year.
• Support Communications: Retained for up to two years after account closure.

After the stated period, information is securely deleted or anonymized by removing identifying details.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. By sending a request to [email protected], you can receive a summary of your information.

8.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you may request that it be corrected. This request can be made via account settings or live chat.

8.3 Right to Close Account

You may request to close your account at any time. Once the account is closed, your information will be managed in accordance with the retention policy described above.

8.4 Right to Object to Data Processing

You have the right to opt out of marketing communications. This can be done from your profile settings or by contacting [email protected].

9. Protection of Children and Minors

zo365 services are for individuals aged 21 years or older only. We do not knowingly collect any information from minors. Age is verified at the time of registration.

If we become aware that a user is under 21 years of age, their account will be closed immediately and any collected information will be securely deleted.

10. Responsible Gaming and Use of Information

zo365 believes in responsible entertainment. By analyzing your gaming activity data, we identify unusual betting patterns and, where necessary, offer proactive support. This is done for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Policy Changes

zo365 reserves the right to update this privacy policy at any time. For significant changes, we will notify you in advance by email or via a platform notification.

If you continue using the platform after changes are made, you will be considered to have accepted the new policy. Therefore, it is recommended that you check this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We are fully committed to protecting your privacy. Your trust in zo365 is our most valuable asset and we are always working to preserve it.